Healthcare
Building a digital health locker for all medical files - Sehatra
Sehatra is a an app aimed to reduce the friction of patients carrying their hospital files with them during a visit
Research
Wireframe
Business model creation
Visual Design
High fidelity prototype
User testing
My motivation wasn't academic; it was personal. Watching my mother manage her diabetes, I saw her struggle with a heavy folder of prescriptions, test results, and discharge summaries every time we visited the hospital. On several occasions, we carried the wrong file, leading to confusion and stress.
I realized she wasn't alone. In a country pushing for digital innovation, why was our most critical data, our health still trapped in paper folders? This question launched my investigation into the Digital Health Record ecosystem in India.
The Ecosystem Gap
Siloed Data
Medical history is fragmented across small clinics, labs, and hospitals that don't "talk" to each other.
The Financial Risk
Insurance Denials
Incomplete records aren't just annoying they lead to rejected claims when patients can't prove their history.
The Tool Failure
Generic Solutions
Platforms like DigiLocker are built for documents, not health workflows, making retrieval clumsy.
The Awareness Gap
60.9% of users don't know what ABHA is.
Insight:
There is low public awareness and understanding of ABHA despite national-level digital health efforts. Users either don’t know about ABHA or don’t understand why they need it.
The Fragmentation Tax
23% face insurance delays due to lost papers.
Insight:
A majority of users struggle to store, retrieve, and share medical documents, indicating that records are fragmented and scattered across devices, chats, and physical files.
The Privacy Paradox
53.2% fear data misuse.
Insight:
Users hesitate to share health records online due to privacy and trust concerns they fear data misuse, leaks, or unauthorized access.
Patients in India lack a unified and trustworthy system to manage their medical records.
Health documents remain scattered across hospitals, clinics, and digital platforms, making access and sharing difficult.
Although initiatives like ABHA and ABDM aim to streamline digital health, low awareness, inconsistent integration, and concerns about data privacy continue to hinder adoption.
There is a growing need to bridge the gap between users, healthcare providers, and technology through reliable, accessible, and transparent health record management.
I utilized a Rapid Ideation technique to maximize creativity. By setting a strict 10-minute timer for each 'How Might We' challenge, I prioritized quantity over quality. This forced me to bypass safe ideas and uncover unconventional solutions, which were later clustered and refined.
Idea synthesis
Ideas for the HMW's were clustered based on user relevance, feasibility, and alignment with the project goal. The strongest and most actionable ideas from each cluster were selected for concept synthesis.
The Map
Information Architecture of the Application
The Journey
Userflows through the app, here are some of the core ones
Login flow
Sharing flow
Sharing flow - QR sharing
Designing for Trust with the 60-30-10 Rule.
To build a neutral, secure environment, I chose a Monochromatic Blue palette. I applied the 60-30-10 rule to ensure the interface felt 'clean' (like a hospital) but 'secure' (like a bank).
Balancing modern aesthetics with medical clarity.
Medical data is complex, so the type shouldn't be. I explored 10 accessibility-friendly typefaces before selecting a pairing that balances Geometric Authority with Reading Comfort. The goal was 'Calm Reading' ensuring elderly patients can read their reports without visual stress.
Typeface pairing
Accessibility
Base Body Size
16px
(Line Height: 24px) to ensure comfortable reading for all age groups.
Contrast Ratio
Precision Black (#101211)
All text uses Precision Black (#101211) on white backgrounds to meet WCAG AA standards.
Hierarchy
H1 (56px), Body (16px)
Clear distinction between H1 (56px) and Body (16px) to reduce cognitive load.
