UX & UI Design
Building a digital health locker for all medical files - Sehatra
Sehatra is a an app aimed to reduce the friction of patients carrying their hospital files with them during a visit
What did I do?
What did I do?
Research
Research
Wireframe
Wireframe
Business model creation
Business model creation
Visual Design
Visual Design
High fidelity prototype
High fidelity prototype
User testing
User testing
Healthcare, Made less Chaotic
Healthcare, Made less Chaotic
Sehatra is a an app aimed to reduce the friction of patients carrying their hospital files with them during a visit
Sehatra is a an app aimed to reduce the friction of patients carrying their hospital files with them during a visit
Sehatra is a an app aimed to reduce the friction of patients carrying their hospital files with them during a visit
My role
My role
UX Research, Interaction Design, Prototyping, Usability Testing, End-to-end from identifying the problem through field research, to designing and testing the solution with real users.
Web design
Imagine this…
Imagine this…
Imagine you have an upcoming doctor’s appointment in 30 minutes
Maybe it’s somewhere between a chat, dusty folder or email
You are looking for that one report
Not the older one, Not the one from last year, The latest one
Imagine you have an upcoming doctor’s appointment in 30 minutes
You are looking for that one report
Maybe it’s somewhere between a chat, dusty folder or email
Not the older one, Not the one from last year, The latest one
Imagine you have an upcoming doctor’s appointment in 30 minutes
You are looking for that one report
Maybe it’s somewhere between a chat, dusty folder or email
Not the older one, Not the one from last year, The latest one
This isn't a hypothetical situation.
This isn't a hypothetical situation.
My mother is a diabetic patient and visits hospitals regularly. Every visit meant carrying multiple files prescriptions, reports, test results all neatly packed… until they weren’t. Sometimes the wrong file went.
Sometimes a report was missing. And sometimes, I became the emergency courier guy delivering the correct file to the hospital.
My mother is a diabetic patient and visits hospitals regularly. Every visit meant carrying multiple files prescriptions, reports, test results all neatly packed… until they weren’t. Sometimes the wrong file went.
Sometimes a report was missing. And sometimes, I became the emergency courier guy delivering the correct file to the hospital.
that made me wonder…..
that made me wonder…..
that made me wonder…..
Why does managing health records feel harder than managing money online?
Why does managing health records feel harder than managing money online?
Why does managing health records feel harder than managing money online?
But….don’t we already have a digital health ID?
But….don’t we already have a digital health ID?
At this point, I had a question. If managing health records is such a common problem…why hasn’t it been solved already?
At this point, I had a question. If managing health records is such a common problem…why hasn’t it been solved already?
Dug a bit into it
Dug a bit into it
That’s when I discovered ABHA India’s Ayushman Bharat Health Account, part of ABDM Ayushman Bharat Digital Mission.
That’s when I discovered ABHA India’s Ayushman Bharat Health Account, part of ABDM Ayushman Bharat Digital Mission.
And found out that as of late 2025, over 84.79 crore (847.9 million) were created.
And found out that as of late 2025, over 84.79 crore (847.9 million) were created.
But numbers don’t always translate to everyday experience.
But numbers don’t always translate to everyday experience.
To understand why a system used by millions still felt invisible, I started looking around. Talking to people. Asking questions. View my research process
To understand why a system used by millions still felt invisible, I started looking around. Talking to people. Asking questions. View my research process
To understand why a system used by millions still felt invisible, I started looking around. Talking to people. Asking questions. View my research process
Here's what i found
Here's what i found
Here's what i found
60.9% haven’t heard of ABHA
83% still rely on physical files
58% struggle to find or share reports
23% faced insurance delays due to missing documents
These aren’t just statistics. They’re missed appointments. Delayed claims. And unnecessary stress.
These aren’t just statistics. They’re missed appointments. Delayed claims. And unnecessary stress.
The real problem wasn’t technology
The real problem wasn’t technology
India already has digital health initiatives. Platforms exist. IDs exist.
India already has digital health initiatives. Platforms exist. IDs exist.
Onboarding feels like paperwork
Trust feels unclear
The system expects users to adjust
So I built a Health Locker
So I built a Health Locker
Sehatra, a calm, secure place for your medical records. Health Locker is designed to feel boring in the best way possible.
Sehatra, a calm, secure place for your medical records. Health Locker is designed to feel boring in the best way possible.
One place for all records
Simple ABHA linking
Secure, consent-based sharing
Support for family health too
The goal was to let users access their records via their ABHA ID, making them more aware of ABHA and its importance in managing their health data.
The goal was to let users access their records via their ABHA ID, making them more aware of ABHA and its importance in managing their health data.
By reassuring users that their records aren’t going anywhere, I aimed to build a strong sense of trust and security within the platform.
By reassuring users that their records aren’t going anywhere, I aimed to build a strong sense of trust and security within the platform.
Sharing medical records should be easy but also secure. Inspired by the familiarity and trust of QR-based money transfers, I designed a QR-driven way to share medical documents, ensuring both ease and credibility in the exchange.
Sharing medical records should be easy but also secure. Inspired by the familiarity and trust of QR-based money transfers, I designed a QR-driven way to share medical documents, ensuring both ease and credibility in the exchange.
For users who prefer a more persistent sharing method, the platform also allows them to grant secure access to their records putting control and privacy firmly in their hands.
For users who prefer a more persistent sharing method, the platform also allows them to grant secure access to their records putting control and privacy firmly in their hands.
I wanted access to go beyond the app itself. So the platform allows users to securely download and view their records without requiring the app, making access flexible, inclusive, and stress-free.
I wanted access to go beyond the app itself. So the platform allows users to securely download and view their records without requiring the app, making access flexible, inclusive, and stress-free.
Every time a user visits a hospital, their records show up here neatly grouped by hospital, with the latest visit documents always on top.
Every time a user visits a hospital, their records show up here neatly grouped by hospital, with the latest visit documents always on top.
Putting it in front of real people
Putting it in front of real people
Designing a health app for trust means nothing if users hesitate the moment they try to use it. After completing the initial prototype, I ran a moderated usability study to find out where the experience actually broke down, not where I assumed it might.
Designing a health app for trust means nothing if users hesitate the moment they try to use it. After completing the initial prototype, I ran a moderated usability study to find out where the experience actually broke down, not where I assumed it might.
Tasks
Tasks
7 core user flows
Method
Method
Think-aloud, in-person
Participants
Participants
5 users, ages 21–26
Tool
Tool
Figma prototype on mobile
Participants were students and young working professionals aged 21–26, all active smartphone users with prior experience managing medical files digitally
Participants were students and young working professionals aged 21–26, all active smartphone users with prior experience managing medical files digitally
Most flows worked. Two didn't.
Most flows worked. Two didn't.
Most participants navigated files, viewed records, and completed QR sharing without difficulty. The cracks appeared in two specific places and both pointed to the same underlying issue: users knew what they wanted to do, but the interface didn't show them where to go.
Most participants navigated files, viewed records, and completed QR sharing without difficulty. The cracks appeared in two specific places and both pointed to the same underlying issue: users knew what they wanted to do, but the interface didn't show them where to go.
Avg. navigation ease score
4.2 / 5
4.2 / 5
Avg. UI rating
4.1 / 5
4.1 / 5
Users struggled with access sharing
3 of 5
3 of 5
Users struggled finding recent visits
2 of 5
2 of 5
The overall scores were encouraging users liked the calm visual tone and felt the app felt trustworthy. But two flows showed consistent friction, and those are the ones that matter most in a healthcare context where users are already under stress.
The overall scores were encouraging users liked the calm visual tone and felt the app felt trustworthy. But two flows showed consistent friction, and those are the ones that matter most in a healthcare context where users are already under stress.
FINDING 01
FINDING 01
The share button was invisible not because it was hidden, but because it was in the wrong place
The share button was invisible not because it was hidden, but because it was in the wrong place
Access share
Access share
3 out of 5 users struggled
3 out of 5 users struggled
search for a prescription and share it using access share, three participants stalled. They understood the concept of sharing. They wanted to share. But when it came to actually doing it, they kept tapping in the wrong area, or pausing and looking uncertain. None of them said the button didn't exist. They just couldn't find it where they expected it to be.
search for a prescription and share it using access share, three participants stalled. They understood the concept of sharing. They wanted to share. But when it came to actually doing it, they kept tapping in the wrong area, or pausing and looking uncertain. None of them said the button didn't exist. They just couldn't find it where they expected it to be.
FINDING 02
FINDING 02
Users didn't want a history they wanted their latest visit, fast
Users didn't want a history they wanted their latest visit, fast
Recent visits layout
Recent visits layout
2 out of 5 users struggled
2 out of 5 users struggled
Two participants had difficulty finding their most recent hospital visit. The original layout displayed visits in a grid, giving equal visual weight to every entry. But users come to this screen with a specific intent they want the latest report, not a browsable archive. The equal-weight grid forced them to read dates on every card before finding what they needed.
Two participants had difficulty finding their most recent hospital visit. The original layout displayed visits in a grid, giving equal visual weight to every entry. But users come to this screen with a specific intent they want the latest report, not a browsable archive. The equal-weight grid forced them to read dates on every card before finding what they needed.
Good healthcare should feel calm
Good healthcare should feel calm
When people are already worried about their health, the system shouldn’t add more stress.
When people are already worried about their health, the system shouldn’t add more stress.
This project isn’t just about storing files.
It’s about reducing cognitive load during vulnerable moments.
This project isn’t just about storing files.
It’s about reducing cognitive load during vulnerable moments.
What I learned
What I learned
Sehatra is my attempt at making healthcare feel just a little less overwhelming.
Sehatra is my attempt at making healthcare feel just a little less overwhelming.
Designing for health care taught me that…
Designing for health care taught me that…
While designing I should look beyond app itself.
Trust and security matters more than features.
Educating users about what matters when using a platform.
While designing I should look beyond app itself.
Trust and security matters more than features.
Educating users about what matters when using a platform.
